Unparalleled Operations Practices
Centralized Programmatic Approach
At SES, we leverage centralized processes to ensure a consistent experience from one to many locations. A centralized programmatic approach to systems integration is one that begins with design/build processes to ensure a smooth installation process and consistency across many business locations – local, regional or national.
Risk & Threat Assessment, Policy Development & More
Our approach includes risk and threat assessments, policy development and a complete understanding of each client’s security program. This process not only brings critical client concerns to the surface, it facilitates true alignment between clients and SES, resulting in a clear path towards achieving security goals.
Differentiated Delivery Model for Multi-Site Clients
Centralized program support delivers consistency and reduces delivery deviation across client footprint:
Programmatic Delivery & Support
Along with our centralized processes, every customer program receives technical expertise in an array of disciplines providing standardization, consistency, quality and governance. Our program is designed around providing premium customer service throughout all touch-points – pre, during and post security system installation.
Customer Program Charter
The Customer Program Charter is a dynamic document for national and global customers that defines the mutually agreed upon guiding principles for the flawless execution of the five customer touch points: account management, installation, service, monitoring and billing. The Customer Charter Program established accountability and ensures customers understand the service SES strives to deliver.
The Client Program Charter is a dynamic document that defines the mutually agreed upon guiding principles for the flawless execution of the five client touch points.