Unparalleled Operations Practices

Centralized Programmatic Approach

At SES, we leverage centralized processes to ensure a consistent experience from one to many locations. A centralized programmatic approach to systems integration is one that begins with design/build processes to ensure a smooth installation process and consistency across many business locations – local, regional or national.

 

Risk & Threat Assessment, Policy Development & More

Our approach includes risk and threat assessments, policy development and a complete understanding of each client’s security program. This process not only brings critical client concerns to the surface, it facilitates true alignment between clients and SES, resulting in a clear path towards achieving security goals.

Account Management

  • Single point of contact
  • Co-authored security objectives
  • Risk review & analysis
  • Technology road mapping
Program Planning

  • Technology and site assessment
  • Application and pre-fabrication planning
  • Schedule and resource validation
Program Management

  • Define & develop program delivery model
  • Calculate and secure resources
  • Monitor project delivery performance
  • Create, review & distribute performance metrics
Operations Delivery

  • Review project requirements & status
  • Order part & schedule resources
  • Equipment installation and programming
  • Customer training and final approval
  • Ongoing monitoring & service support

 


 

Differentiated Delivery Model for Multi-Site Clients

Centralized program support delivers consistency and reduces delivery deviation across client footprint:

 


 

Programmatic Delivery & Support

Along with our centralized processes, every customer program receives technical expertise in an array of disciplines providing standardization, consistency, quality and governance. Our program is designed around providing premium customer service throughout all touch-points – pre, during and post security system installation.

Customer Program Charter

The Customer Program Charter is a dynamic document for national and global customers that defines the mutually agreed upon guiding principles for the flawless execution of the five customer touch points: account management, installation, service, monitoring and billing. The Customer Charter Program established accountability and ensures customers understand the service SES strives to deliver.

  • Security program objectives
  • Equipment & installation requirements
  • Service response & scheduling requirements
  • Monitoring & response plan requirements
  • Billing & invoice term requirements & cadence
  • Performance review schedule and metrics
  • Program support resources
  • Quarterly Business Review objectives

The Client Program Charter is a dynamic document that defines the mutually agreed upon guiding principles for the flawless execution of the five client touch points.